Hi There,
As mentioned in our email, 'our silicone, because it is different from the mainstream adult shop toys, may feel different to what you may be used too'.
Medium density was selected for purchase and is listed on the website as as 'feels like a gently flexed muscle'. Not 'stiff as a flexed muscle', so if you were thinking it would be stiff/solid without any squish then that may explain the confusion
Our FAQ section has this information listed-
'Medium - 0050 (Most popular and the sweet soft for most people) - Feels like a gently flexed muscle. Still slightly squeezeable but not as easy to 'squish'. Offers some 'push back' against resistance'.
Unfortunately as we do not have any control over the density that a customer selects as we assume the customer will make the right choice for them.
Our turn around time is also listed as approx 7 weeks on the website banner, on the confirmation email and the checkbox to complete check out. Your order was shipped at 5.5 weeks. Unfortunately though we dont have any control over the postal service which can sometimes take some time, which is frustrating for us too.
All the best,
Manda