Frequently Asked Questions

We understand that not every physical body is the same. 

Not every body is in a body that fits them quite right. 

Not every body can find products that work for them. 

That's why we have created products that do not require a gender, a particular physical body, or a particular capacity in order to utilize them. 

Our silicone models are all designed to offer multiple options. 

At Darque Path no one is left behind. 

At Darque Path we create for anybody with any body. 

Currently, we don't have a standard colour chart. Although it is something we have been working on for the past 12 months. 

We generally don't use a lot of standardized colours. We are always adjusting, toning, pigmenting, and altering each item to create truly one-of-a-kind artworks in silicone form. 

Because of this, creating a standardised colour chart is quite a big task. 

While creating this chart is still in progress we have a few options for you to help you pick colours for your custom creations. These include - 

• We currently have an inspiration page linked to the top of the website to show some popular colour combos and how they look in silicone. You ca reference this page when ordering if you see a colour you particularly love. 
• Under each custom listing, we have a selection of photos to show previous pours, colours and styles to use as inspiration. 
• Manda is able to utilise HEX codes to colour match the colours you wish to have in your piece. Keep in mind that each item is handmade and minor differences in colour could be expected. 
• We are also willing to accept photos, mood boards and customer colourings to take colour directions from. 

We have standardized shipping costs covering all of Australia, based on parcel weight. Prices are listed in $AUD. 

We do not charge additional handling costs. We only charge the cost of purchasing postage for your parcel.  

Examples of 1kg - 

1 Dildo and some small squish or 8 Pillar/cauldron candles.  

Standard - (Up to 1kg) - $10

Standard - (Over 1kg) - $15.50

Express - (Up to 1kg) - $12.50

Express - (Over 1kg) - $19.50

We have standardized shipping costs covering the whole world, based on parcel weight. 

We do not charge additional handling costs. We only charge the cost of purchasing postage for your parcel.  

Examples of 1kg - 

1 Dildo and some small squish or 8 Pillar/cauldron candles.  

Prices are listed in $AUD and $USD (closest approximate, based on the current exchange rate, and therefore this can fluctuate). 

USA Standard - (Up to 1kg) - $34AUD / $24.40USD *Most parcels fit into this catagory. 

USA Standard - (1kg to 1.5kg) - $45AUD / $32.30USD

USA Standard - (Over 1.5kg) - $64AUD / $45.90USD

USA Express - (Up to 1kg) - $53AUD / $38.10USD

USA Express - (1kg to 1.5kg) - $66AUD / $47.40USD

USA Express - (Over 1.5kg) - $80AUD / $57.45USD

We have standardized shipping costs covering the whole world, based on parcel weight. 

We do not charge additional handling costs. We only charge the cost of purchasing postage for your parcel.  

Examples of 1kg - 

1 Dildo and some small squish or 8 Pillar/cauldron candles.  

Prices are listed in $AUD and $CAD (closest approximate, based on the current exchange rate, and therefore this can fluctuate). 

Canada Standard - (Up to 1kg) - $36.90AUD / $33.51CAD *Most parcels fit into this catagory. 

Canada Standard - (1kg to 1.5kg) - $49.80AUD / $45.20CAD

Canada Standard - (Over 1.5kg) - $64AUD / $45.90CAD

Canada Express - (Up to 1kg) - $51.90AUD / $47.10CAD

Canada Express - (1kg to 1.5kg) - $64.80AUD / $58.84CAD

We have standardized shipping costs covering the whole world, based on parcel weight. 

We do not charge additional handling costs. We only charge the cost of purchasing postage for your parcel.  

Examples of 1kg - 

1 Dildo and some small squish or 8 Pillar/cauldron candles.  

Prices are listed in $AUD and £Pound (closest approximate, based on the current exchange rate, and therefore this can fluctuate). 

UK Standard - (Up to 1kg) - $42AUD / £22.20 *Most parcels fit into this catagory. 

UK Standard - (1kg to 1.5kg) - $55AUD / £29.10

UK Standard - (Over 1.5kg) - $68AUD / £35.95

UK Express - (Up to 1kg) - $58AUD / £30.70

UK Express - (1kg to 1.5kg) - $70AUD / £37

UK Express - (Over 1.5kg) - $83AUD / £43.90

We have standardized shipping costs covering the whole world, based on parcel weight. 

We do not charge additional handling costs. We only charge the cost of purchasing postage for your parcel.  

Examples of 1kg - 

1 Dildo and some small squish or 8 Pillar/cauldron candles.  

Prices are listed in $AUD and $NZ (closest approximate, based on the current exchange rate, and therefore this can fluctuate). 

NZ Standard - (Up to 1kg) - $25AUD / $26.50NZ *Most parcels fit into this catagory. 

NZ Standard - (1kg to 1.5kg) - $30AUD / $31.80NZ

NZ Standard - (Over 1.5kg) - $35AUD / $37.10NZ

NZ Express - (Up to 1kg) - $40AUD / $42.40NZ

NZ Express - (1kg to 1.5kg) - $45AUD / $47.70NZ

NZ Express - (Over 1.5kg) - $52AUD / $55.10NZ

We definitely do! 

We have standardized shipping costs covering the whole world, based on parcel weight. 

We do not charge additional handling costs. We only charge the cost of purchasing postage for your parcel.  

Examples of 1kg - 1 Dildo and some small squish or 8 Pillar/cauldron candles.  

Prices are listed in $AUD 

International Standard (To countries not specifically listed in other sections) - $45AUD - Up to 1.5kg 

If you live in one of the postcodes surrounding us you will be automatically offered free delivery as an option at checkout. 

This is an option to make it easier for our close customers to recieve their parcels, should they choose this option. 

We ship all of our parcels in a black shipping box. 

The only external markings on the parcel will be the postage label. 

Upon the postage label, the sender's name will be listed as "DP" with our email. This is so if there are postal issues Australia Post can email us directly as the sender. 

For international parcels, we are required by customs to list the contents of the parcel. 

In this case -

Candles are listed as "candles" within the custom section of the label. 

We only use eco-friendly packaging!

Our signature black shipping boxes are made from 100% recycled cardboard.

Our tissue paper is not only 100% acid-free to keep your items safe but is also made from 100% recycled paper. 

Our business cards and thank you / care sheets are also made from only recycled materials. 

Our plastic bags and bubble wrap are also made from recycled materials, although they are sadly not biodegradable, so please ensure you recycle them appropriately. 

Unfortunately once a parcel has left our hands we are not responsible for the errors of the postal system. Once your parcel has been accepted by Australia Post it is their responsibility to adhere to shipping times and locate any lost parcels. 

If you have any issues with the postal service please reach out to us via email (or one of our socials, if we don't answer the email). We can then check tracking from our end, and assist you to lodge an inquiry with the postal service to locate your parcel. 

If your parcel is not able to be located Australia Post will refund Darque Path and we can either refund or resend another item for you. Throughout this process, we will keep in touch with you to get it sorted. As much as you would like your order, we don't want it floating in the ether either, and would much rather it make it home to you safely. 

** PLEASE NOTE **

If your parcel **is returned to us** through no fault of our own such as; you have declined to receive the parcel, you have declined to pay the import tax appropriate for your country, you have moved and not forwarded us your new address, you have incorrectly written your address, etc then we will not be liable to refund cost of your order. 

We will contact you to attempt re-delivery, If you choose to repay delivery costs we will resend the item. If you do not respond within 1 week we will refund you the cost of the item minus the shipping fee. 

If an item is lost due to no fault of ours such as listed above and **not returned to us** by the postal service we will not refund any costs. As we have forfilled the order as you listed. 

If an item has been lost by the postal service then the postal service will be able to investigate and assist in finding your parcel. 

At this time we are happy to combine shipping although there are some notes to this - 

• All shipping costs must be paid in full. Once we package your parcel and check weight etc, any excess postage costs will be refunded to your original payment method. 
• Once a shipping label has been created we can not add products to that shipping label. Therefore in order to ensure that we can combine your shipping make sure your orders are placed within 72 hours apart. 
• If you intend to make multiple orders, or have had a crazy drop and accidentally make multiples, please reach out to us and let us know. That way we can keep a track of the orders and make sure we pack them together for you. 

Delivery Costs and Options

All parcels are shipped via Australia Post. 

Delivery times are based on your location. For a general overview please see the postage calculator provided by Australia Post.

Please note that processing time ("turn around" or "dispatch") is separate from delivery times.

Understanding that we are a custom handmade business our processing times can be up to 6 weeks in length for custom design work. If this is the case we will identify this in the announcement bar of the website, as well as via confirmation email after your purchase. 

Shipping cost is based on the weight of the product you are purchasing and your location. This will be calculated upon the checkout. Once your parcel is accepted by Australia Post it is their responsibility to adhere to the shipping times they have indicated on their website.

** PLEASE NOTE **

If your parcel **is returned to us** through no fault of our own such as; you have declined to receive the parcel, you have declined to pay the import tax appropriate for your country, you have moved and not forwarded us your new address, you have incorrectly written your address, etc then we will not be liable to refund cost of your order. 

We will contact you to attempt re-delivery, If you choose to repay delivery costs we will resend the item. If you do not respond within 1 week we will refund you the cost of the item minus the shipping fee. 

If an item is lost due to no fault of ours such as listed above and **not returned to us** by the postal service we will not refund any costs. As we have forfilled the order as you listed. 

If an item has been lost by the postal service then the postal service will be able to investigate and assist in finding your parcel. 

Because of the non-porous nature of platinum cure silicone, you can clean your silicone items in a variety of ways. 

To clean your silicone items you can place them in boiling water for 5 minutes, wash them with antibacterial soap and water, or by using a specialized silicone toy cleaner. You can even put it in the dishwasher (without the detergent). 

Silicone tends to attract dust, hairs, and other fibers. These could make it into your body and cause infections if not cleaned away properly. To help prevent this keep your item stored in a box or bag (such as the free cotton bag provided with our larger silicone items). 

Always make sure your silicone items are dry before returning them to storage. 

Lubricants - 

We recommend using water or oil-based lubricant if required. We have been asked about using silicone lube with our silicone toys. There is no short answer for this and there are a few things you should consider. 

High-quality silicone lube should really only have 3 ingredients; Dimethicone, Dimethiconol & Cyclomethicone (although this has been replaced by Cyclopentasiloxane in most lubes). Lubes with Dimethicone as the first ingredient tend to have a better track record of 'playing nice' with high-quality silicone toys. 

To ensure the life of your candles keep them in a cool, dry place out of direct sunlight. Sunlight won't cause damage to your candles but could cause them to melt. Particularly if you're familiar with Australian summer heatwaves. 

If you are using one of our Cauldron or Jar candles, ensure that you are wiping away any soot residue before and after each use. This will keep the colours o your body wax bright and vibrant as it touches your skin. 

As always please ensure that

We DON NOT recommend Medium or High temperatures for beginners. We would much rather you purchase 1 or 2 low candles to test first before jumping into anything you may not be ready for. While we are business owners and of course would love to sell you items; we are also BDSM practitioners and educators. We want to make sure you are safe, using items that are within your thresholds and arent doing yourself any harm. 

Remember when using our candles to always practice safety. Ensure all parties have informed consent, monitor your "waxee's" responses to the wax and utilise the Decreasing Distance Method" (start an arms distance away from the skin and slowly bring the candle closer, checking consistently for feeedback). 

You can reach us at darquepath@outlook.com 

If we dont reply to your email in 48 hours please reach out to us on one of our socials. Sometimes emails get filtered incorrectly in outlook and we would hate to not be abel to see your email and then we cant help you. 

Twitter - https://twitter.com/DarquePath

Instagram - https://www.instagram.com/darquepath

Facebook - https://www.facebook.com/darquepath

TikTok - @darquepath (we do not reply to messages via TikTok) 

Every one of our silicone items are made using platinum cure silicone and body-safe pigments. The molds we use to create our final items are also made with platinum cure silicone. 

Platinum cure silicone is 100% body-safe, hypoallergenic, latex-free, and phthalate-free. 

Currently, the firmnesses we offer are  - 

• Soft - 0030  - Feels like flesh, soft and squishable
• Near Clear - 0045 (When it can be shipped to Australia, not always available)
• Medium - 0050 (Most popular and the sweet soft for most people)  - Feels like a gently flexed muscle. Still slightly squeezeable but not as easy to 'squish'. Offers some 'push back' against resistance. 
• Firm - 10A - Feels like a solid flexed muscle. Think body builder solid muscle. Slightly moveable but more rigid with only a very small amount of squish. *Generally speaking highly textured or larger toys are very solid and hard when made in firm. This can cause discomfort!

 Currently, we don't offer firmness samples, but we do have a selection of Mini's that would be perfect for this. You can leave a note in checkout that you would like to try different firmnesses and we would be happy to accommodate this for you. 

Please keep in mind that there could be some minor variation in firmness due to differences in the silicone manufacturing process. These would likely be unrecognizable without specialized testing equipment and are well outside of our control. 

Pigments - 

We use high-quality body-safe cosmetic grade Mica powders and specialized liquid pigments that are designed for products that sit against the skin. We also use body-safe glitter, just in case! 

We ensure that all of our Mica powders are ethically and sustainably sourced. 

Part of our manufacturing process is to make sure that all of the mica's, pigments, glitters, etc are fully mixed into the silicone before it is poured. This ensures that they are all fully encapsulated and present no risk to the user. 

Vaccum Chamber - 

The best friend to silicone makers! 

Vacuuming silicone assists in removing the air bubbles which are put into the silicone through the mixing process. We vacuum the silicone that goes into each and every item. This ensures that we do not have any bubbles which can trap bacteria and cause infections. 

Sometimes a bubble may get trapped just under the surface after pouring, and therefore creates a small open bubble on the base of the item. We count these as  "Safe Flops" as the areas of concern are open, easy to clean and are on the base (a non-usable) part of the item. 

We will always note any 'flop' concerns on an items listing if we are aware of any. 
 

Our candles contain natural and where possible organic ingredients. With only natural colours and scents added. 

If you have an allergy to coconut or soy then our candles may not work for you. 

We are happy to make your candles without scent if this is something you would prefer. Even though all of our candles smell a-may-zing we know that scents can be overwhelming for some people. And w are happy to accommodate you if you need this. 

When we first started to delve into wax play we found a few things. 

Firstly, commercially made adult shop candles which are (supposedly) designed for wax play, are glorified table candles. They are made with a large portion of Parafin or Bee's Wax and should not be used by beginners at all. Heck, even many experienced wax players still do not like these 'table candles' as the temperatures are well above what should be used on the skin. 

So then we started to do our own research on what temperatures are safe for the skin, what the community needed and what we needed. As there were no options for people who wanted to enjoy wax play that did not fit into a standardized makers formula. 

With this, we created 3 temperature levels for people who wish to engage in wax play, from beginners to hmmm maybe to very experienced players. 

Low - 38'C to 40'C 

Medium - 44'C to 46'C

High 49'C to 51'C 

*Please keep in mind that due to how heat transfers with colours you may find that some colours are 'warmer' than others.

*If you are a person who experiences a menstrual cycle you may also find that your tolerances fluctuate throughout your cycle.

We quality check each item before it leaves our hands, but sometimes we might miss something, we are human too.  

Please contact us through email at darquepath@outlook.com for any concerns. 

If we don't reply to you within 48 hours please reach out to us via one of our social media. Sometimes emails get lost and reaching out to us through another means makes sure we can help you ASAP. 

Each product is hand-made and custom poured and therefore some minor errors can occur. While we try to minimize this as much as possible; this may include slight color differences or colour placements (as silicone can be unpredictable and tends to flow where it wants to) or small surface imperfections from the molding process which would not cause any issues for body safety. 

A refund may be offered if there is a catastrophic error with your toy that makes it not body-safe. We may also offer a repour if you would prefer this. 

WE DO NOT refund or provide discounts if you have ordered the wrong size, density or shape. We do not have control over what you order and therefore can not take responsibility. 

For both a repour and a refund we ask that you "return to sender" the original item, in its original packaging. This will not cost you anything, you would simply need to return it to your local post office. The item must return to us in its original packaging, with all box contents, and still sealed within the plastic bag. 

Upon receipt of the parcel back to us unopened, we will provide you with a full refund including your shipping fee. These items WILL NOT be resold. ***They will become display items for future Expos / Markets *** 

We understand that sometimes you might not notice the flaw until you have opened the bag and are washing your item. We ask in this case that you email us straight away with photos showing the concern. We also ask that you destroy the item so that we can be sure it remains out of circulation and is not a risk to anyone in the future. 

If your parcel has been damaged in transit ( for example a candle jar has broken ) - 

We will require you to take the parcel to your nearest post office to lodge a claim with the postal service. As we pay postal insurance on each parcel to ensure that both us and you are covered should there be any damage in transit. Part of this process is the have the parcel taken to a local post office and the claim initiated by the receiver. 

We may offer a replacement, refund, or discount on a future purchase in this case. 

Any refunds will be issued via the original payment method.